CTI solution

Computer Telephony Integration

Automate your business, integrate your ticketing system with your telephone

Linking your telephone calls to a ticketing system like Freshdesk is the perfect way to streamline your business communication. Ticketix, our computer telephony integration (CTI) solution, helps you integrate telephony with software, and lets you make calls directly from your ticketing system or CRM. It increases usability and accuracy while reducing the average handling time. It also gives you automatic customer lookup and identification for a personalized interaction.

Ticketix

How They Use It

Companies across verticals have benefited from this solution. SMS Adverts’ phone numbers can be integrated with Freshdesk accounts.

Here’s an easy way of putting it:

ticketix

Packed With Powerful Features

Mobile App

Through a pop-up, get the history and profile of the person calling you. Listen to recordings and build your sales funnel — straight from your mobile.

Sticky Agent

A great feature that gives your repeat callers a personalized customer experience. Repeat callers get forwarded to the same agent who handled their calls before. This increases efficiency, saves time on resolution of issues and portrays you as a company that takes its customers seriously.

Call Recording

Every call you make or receive is recorded. So monitoring the quality of your customer support or analyzing calls from customers and prospects is as easy as pushing a button.

Call Logs

You get a detailed report on all the calls made on your business number. It helps you track trends and maintain internal quality.

Multi-Agent Access

Divides responsibility and allows your executives to access their call logs even when you’re not available.

Notifications

You can choose to get email alerts for calls that couldn’t be answered or even for new voicemails.

CRM Integration

It’s ability to integrate seamlessly with your existing CRM, such as FreshDesk, Salesforce and Zendesk, ensures that your records are always up-to-date.

Whitelisting API

This features lets you contact NDNC numbers legally. The API keeps you safe from legal hassles of accidentally calling on these number by seeking consent through an automated SMS.

Contact Us

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